New International Shipping Info / Policy faq

No canceling or refunds once you have placed your order. We are not responsible for packages being lost, stolen, or if the package has been damaged after they have been sent out.

If you have any question(s) regarding your order, you can reach out to us using the contact tab or our email. To make the communication flow smoothly, please include your order number. If for any reason you might have not received an order number, instead, please provide us with the address and name associated with the order.

If the package is sent back to us as a result of the receiver's failure to claim the package, provide accurate shipping information, or another reason, we will gladly resend the package. However, there will be an additional shipping fee as the initial shipping payment would have already been used to cover the initial shipment.

If after shipment of the order you realize that the address information you provided is incorrect, we will not be responsible as we only proceeded with the shipment as indicated by you.

If you are ordering outside of the United States, your package may arrive at customs. If this is the case, we would recommend you visit your local post office, provide them with your tracking number, and ask them for the status of your order.

As of recently, some international orders may require additional shipping fees once they arrive at the destination.

This shipping fee is separate from the one you pay once you make your order online:

This fee is not being charged from us to you, rather, the postal services of your destination may require it from you.